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Frequently Asked Questions

 


Q: Will my claims be paid faster?
A: Definitely! Electronic claims are processed before paper claims. Electronic claims can be easily tracked. The insurance company can't say they never received the claim.

Q: How will I know when my claims are filed?
A: Electronic filing allows us to acknowledge the acceptance of your claim within 24 hours. We will provide you with a verification report that shows your claim activity.

Q: Will I need special equipment or software to use your services?
A: We work with your existing practice software to get your claims information. If you have a computer and a fax machine, we can help you!

Q: How will your company affect the responsibilities of my current office staff?
A: By allowing BITBS to manage the insurance and managed care department of your practice, your staff will be able to concentrate on providing exceptional patient care.

Q: Will my patient charts ever have to leave my office?
A: No, your patients' privacy is always protected. If one of our billing specialists needs information, we will contact you by email or phone. Be assured that our services meet HIPAA guidelines.

Q: What information does your company need to process our claims?
A: We will need a copy of the super bill for services rendered. You will also need to provide us with the patient registration form and their insurance information.

Q: Can you design a super bill specifically for my office?
A: Yes, we can evaluate your existing forms and make them better.

Q: What happens if a claim is rejected?
A: We strive to get your claims paid on the first submission. Any rejected claims are given priority handling in order to expedite payment.

 

Please Contact Us with any further questions you may have.


 

 

 


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